Refund and Returns Policy

We hope that you are satisfied with your purchase, but if for any reason you are not, we offer a hassle-free return and refund policy. If you wish to return an item, please contact us within 14 days of receiving your order to let us know. You then have a further 14 days to return the item to us.

Faulty or Damaged Goods

If the item you received is faulty or damaged, please contact us as soon as possible and we will arrange for a replacement or refund. We may ask for photographic evidence of the damage, and in some cases we may ask you to return the item to us for inspection. In case of a replacement for a defective or damaged item that you previously purchased from our store we will bear all the costs for the return. Otherwise you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Change of Mind

If you change your mind about your purchase, you may return it to us for a refund, but we do ask that you cover the cost of return postage. Please ensure that the item is in its original packaging and in a resaleable condition. We will process your refund once we have received the item and checked that it meets our return criteria.

Right to cancel

It is your right to cancel the order, without providing a reason, within 14 days after it has been delivered.

Exclusions

We are unable to accept returns for the following items:

Items that have been personalized or made to order
Perishable goods, such as food or flowers
Earrings or other jewellery that has been worn or used
Downloadable items
Reservations to a training program

Waiver

By downloading the content you have ordered on this website you agree to waive your 14-day right to cancel your order.

Refunds

We will process your refund within 14 days of receiving the returned item. The refund will be issued to the original payment method used to make the purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We will process your refund within 14 days of receiving the returned item. The refund will be issued to the original payment method used to make the purchase. We will notify you on the date the refund is issued. It may take up to 5 business days to show up on your account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] .

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return procedure

To return your product, you should contact us at [email protected] to discuss your options.

We will provide you a return label and detailed instructions for packaging. In case of a replacement for a defective or damaged item that you previously purchased from our store we will bear all the costs for the return. Otherwise you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.